REFUND AND CANCELLATION POLICY

Certus Group Inc.
Effective Date: November 1, 2026

1. WHO CHARGES YOU

Certus Group Inc., an Illinois corporation, is the merchant for every payment made to us, whether on certusgroupinc.com, on allbiz-ai.com, or by invoice or payment link. AllBizAi is a trade name of Certus Group Inc. Charges for AllBizAi services are made by Certus Group Inc. and appear on your statement under Certus Group Inc.

2. WHAT THIS POLICY COVERS

This policy applies to all services Certus Group Inc. sells, including business consulting and CFO services, development feasibility reviews and studies, commercial real estate and multifamily financing services, tax, insurance and trust planning strategies, and AI systems and business services sold under the AllBizAi trade name. AllBizAi services are also covered by the AllBizAi Refund and Cancellation Policy at allbiz-ai.com/refund-policy.

Nothing in this policy limits any refund or cancellation right you have under applicable law.

3. PAYMENTS TO OTHER COMPANIES

Some services involve fees that another company, such as a lender, insurance carrier, government office or technology provider, bills directly to you or to your own account with that company. Those fees are not charged by Certus Group Inc., and refunds, cancellations and disputes for them are governed by that company's terms.

4. REFUNDS

Refund terms for any service follow your written agreement, proposal, statement of work or order with Certus Group Inc. If no written terms apply, contact us and we will review your request in good faith. Where a refund is approved or required by law, we make it as described in Sections 5 and 6.

5. HOW TO REQUEST A REFUND

Contact our customer service team with your name, the service, the date and amount of the payment, and the reason for your request:

Email: customerservice@certusgroupinc.com
Phone: 630-888-1580 or toll free 888-400-8883
Mail: Certus Group Inc., 450 E Higgins Rd, Suite 102, Elk Grove Village, IL 60007

If you have a question or concern about a charge, please contact us before filing a dispute with your card issuer so we can try to resolve it quickly.

6. WHEN YOU WILL SEE YOUR REFUND

Approved refunds are returned to the original payment method. After a card refund is issued, it usually appears on your statement about 5 to 10 business days later, depending on your bank.

7. CANCELLATIONS

Cancellation terms for any service follow your written agreement, proposal, statement of work or order. If no written terms apply, you may ask to cancel a service at any time by email or phone using the details in Section 5, and we will review your request in good faith.

Monthly plans continue until cancelled. You can cancel at any time by email or phone, and we will confirm your cancellation in writing. Cancellation takes effect at the end of the current billing period unless your agreement says otherwise.

8. CHANGES

We may update this policy by posting a new version on this page with a new Effective Date.

9. CONTACT US

Certus Group Inc.
450 E Higgins Rd, Suite 102, Elk Grove Village, IL 60007
Email: customerservice@certusgroupinc.com
Phone: 630-888-1580 | Toll free: 888-400-8883